Privacy Policy
Your privacy matters to us. This comprehensive policy explains how vorienthast collects, uses, and protects your personal information in accordance with Australian Privacy Principles and applicable privacy legislation.
1. Information We Collect
vorienthast collects various types of information to provide and improve our financial motivation services for teams across Australia. We collect information you provide directly, information automatically collected through your use of our services, and information from third-party sources when permitted.
Personal Information
- Full name, email address, and contact details when you register for our services
- Professional information including job title, company name, and industry sector
- Financial and business information relevant to team motivation strategies
- Communication preferences and subscription settings
- Payment information processed securely through third-party payment processors
- Survey responses and feedback provided through our platforms
Technical Information
Our systems automatically collect technical information to ensure service functionality and security. This includes IP addresses, browser types, device information, operating system details, and usage patterns. We also collect information about how you interact with our website and services, including pages visited, time spent on sections, and feature utilization.
2. How We Use Your Information
We use collected information for specific, legitimate business purposes that directly relate to providing and improving our team motivation services. Our use of your information is governed by Australian Privacy Principles and international best practices.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Service Delivery | Account information, preferences, communication data | Contract performance |
| Customer Support | Contact details, service history, technical information | Contract performance |
| Service Improvement | Usage patterns, feedback, technical metrics | Legitimate business interests |
| Marketing Communications | Contact details, preferences, interaction history | Consent |
| Security & Fraud Prevention | Technical information, account activity, transaction data | Legal obligation |
Marketing Communications: We only send marketing emails to subscribers who have explicitly opted in. You can unsubscribe at any time using the link provided in each email or by contacting us directly. We maintain separate subscription lists for different types of content and allow granular control over communication preferences.
3. Information Sharing and Disclosure
vorienthast does not sell personal information to third parties. We share information only in specific circumstances and with appropriate safeguards in place. All third-party relationships are governed by strict data protection agreements.
Service Providers
We work with carefully selected service providers who help us deliver our team motivation services. These include cloud hosting providers, email delivery services, payment processors, and analytics platforms. All service providers are required to maintain appropriate security measures and are prohibited from using your information for their own purposes.
Legal Requirements
We may disclose information when required by Australian law, court orders, or government regulations. This includes compliance with taxation requirements, anti-money laundering obligations, and other regulatory requirements applicable to financial services providers. We will notify affected users when legally permitted to do so.
4. Your Privacy Rights
Under Australian Privacy Principles and applicable privacy legislation, you have specific rights regarding your personal information. We are committed to facilitating the exercise of these rights through clear processes and reasonable timeframes.
Access Rights
Request access to personal information we hold about you, including details about how it's used and shared.
Correction Rights
Request correction of inaccurate or incomplete personal information in our systems.
Deletion Rights
Request deletion of personal information when it's no longer needed for the original collection purpose.
Portability Rights
Request transfer of your personal information to another service provider in a structured, commonly used format.
Restriction Rights
Request restriction of processing your personal information in certain circumstances.
Objection Rights
Object to processing of your personal information for direct marketing or legitimate interests purposes.
How to Exercise Your Rights: Contact our Privacy Officer using the details provided at the end of this policy. We will respond to requests within 30 days and may require identity verification for security purposes. Some rights may not apply in all circumstances, and we will explain any limitations when responding to your request.
5. Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, modification, disclosure, or destruction. Our security framework is regularly reviewed and updated to address emerging threats and maintain industry best practices.
Technical Safeguards
- End-to-end encryption for data transmission using industry-standard protocols
- Encrypted storage systems with regular security audits and penetration testing
- Multi-factor authentication requirements for system access
- Regular security updates and patch management for all systems
- Network security monitoring and intrusion detection systems
- Secure backup systems with geographically distributed storage
Administrative Safeguards
Access to personal information is restricted to authorized personnel who require it for their job functions. All staff undergo privacy training and sign confidentiality agreements. We maintain detailed access logs and regularly review user permissions to ensure appropriate access levels.
6. Data Retention and Deletion
We retain personal information only as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law. Our retention periods are based on business requirements, legal obligations, and legitimate interests.
| Information Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of relationship + 7 years | Legal and business requirements |
| Financial Records | 7 years from last transaction | Tax and audit requirements |
| Marketing Data | Until unsubscribe + 2 years | Compliance and preferences |
| Technical Logs | 2 years | Security and troubleshooting |
| Support Communications | 5 years | Quality assurance and training |
7. International Data Transfers
Some of our service providers are located outside Australia, which may require international transfer of your personal information. We ensure all international transfers are protected by appropriate safeguards, including standard contractual clauses approved by privacy regulators.
Transfer Safeguards
When transferring information internationally, we implement additional protection measures including binding corporate rules, standard contractual clauses, and adequacy decisions where available. We regularly review the privacy laws and practices of destination countries to ensure ongoing protection of your information.
Important Notice: We primarily use service providers located in Australia and other countries with strong privacy protections. When international transfers are necessary, we ensure the receiving country provides adequate protection or implement additional safeguards such as encryption and contractual protection measures.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, analyze website performance, and provide personalized content. We use both first-party and third-party cookies, and you can control cookie settings through your browser preferences.
Cookie Categories
- Essential cookies required for website functionality and security
- Performance cookies that help us understand website usage patterns
- Functional cookies that remember your preferences and settings
- Marketing cookies used to deliver relevant advertisements and measure campaign effectiveness
9. Children's Privacy
Our services are designed for business professionals and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.
10. Privacy Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify users of significant changes through email or prominent website notices at least 30 days before the changes take effect.
Change Notification: We maintain a version history of this privacy policy and will clearly identify material changes when updates occur. Users will receive advance notice of changes that affect their rights or how their information is processed.
Privacy Officer Contact Information
Email: privacy@vorienthast.com
Phone: +61 3 6311 0667
Mail: Privacy Officer, vorienthast
36 Meenan St, Garbutt QLD 4814, Australia
For general inquiries: info@vorienthast.com